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I’ve accidentally purchased a WithU subscription – how do I get a refund?

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Written by Andreea Roxana Aanei

Refund processes depend on whether you subscribed through Apple (iOS) or Google (Android).

Apple (iOS) Refunds

Apple manages all payments directly, so WithU cannot process refunds on our end. You can request a refund directly through Apple:

  1. Go to reportaproblem.apple.com.

  2. Sign in with your Apple ID.

  3. Select "I'd like to...", choose "Request a refund", and follow the on-screen prompts.

Google Play (Android) Refunds

We can process your refund directly once your subscription is cancelled.

First, cancel your subscription to prevent future charges:

  1. Open the Google Play Store app.

  2. Tap your Profile Icon at the top right.

  3. Tap Payments & subscriptions > Subscriptions.

  4. Select WithU and tap Cancel subscription.

  5. Follow the prompts to confirm.

Next, locate your GPA Order Number (found on your Google Play purchase receipt email, formatted like GPA.XXXX-XXXX-XXXX-XXXXX) and message our support team ([email protected]) with that number so we can issue your refund.

Still need help?

If you still require assistance, please contact our support team at [email protected]

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