Skip to main content

What if I already have an active WithU store subscription that I am paying for?

A
Written by Andreea Roxana Aanei

Already have an active WithU or Store subscription?

Promotional codes cannot be stacked on top of existing paid subscriptions. Please review these warnings before proceeding:

  • Code Overwriting: Redeeming a new code over an active subscription will immediately overwrite your current paid plan and start the new subscription with a 1-hour expiration period.

  • Store Subscriptions (Apple / Google): You are responsible for cancelling your existing Apple or Google Play subscription before redeeming your new code so you are not billed.

Follow these steps to safely switch to your promotional offer:

Step 1: Cancel your active Apple or Google Play subscription

  • On iOS (Apple): Open iPhone Settings > tap your Apple ID at the top > Subscriptions > select WithU > tap Cancel Subscription.

  • On Android (Google Play): Open Google Play Store > tap your Profile Icon (top right) > Payments & subscriptions > Subscriptions > select WithU > tap Cancel subscription.

Step 2: Redeem your 1 year free trial access code online

  1. Open a standard web browser (do not use a private or incognito window).

  2. Enter your access code when prompted.

  3. Select Sign In and log in using the exact same account and login method (Email, Google, or Apple ID) associated with your WithU app profile.

  4. Open the WithU app, log in with that same account, and your 1 year free trial will automatically activate across your dashboard.

If you still require assistance, please contact our support team at [email protected]

Did this answer your question?